When will I receive my order?
- Your in-stock item should ship within 1 week of purchase, and you will be sent an email with tracking information once it ships. If you placed a pre-order for one of our merch items, it should ship within the timeframe specified. Feel free to contact us at any time if you have any issues.
What do I do if I received a defective or incorrect order?
- If you have received a damaged item or figure, please contact us with your order number and photos of the damage within 7 days of delivery, and we will contact you within 48 hours.
- If you are missing items in your order or received a wrong item, please contact us within 7 days of delivery with your order number and photos of the items/packaging you received, and we will get back to you within 48 hours.
- We will do our best to make sure that you are receiving an undamaged box, but damaged boxes are out of our control.
- If an item is damaged in transit, you may contact us with detailed images of the item and shipping box, and we will happily take the best course of action and communicate with you throughout the process.
- You can find our return policy here.
How do I make changes to an order I’ve already placed?
- If you have an order that has not shipped yet and you need to update your shipping address or information you can contact us with your order number and new address. We will get it updated for you as soon as possible.
- If you need to adjust an order for any reason, you may do so by contacting us and we will get back to you within 48 hours.
How do I cancel an order?
- You may contact us at any time to request a cancelation for an order that has not yet shipped within 2 business days. Please note that you will not be able to cancel your order if your order has already shipped.
- Pre-orders are not eligible for cancelation.
Why was my ordered cancelled?
- We reserve the right to cancel any orders that were purchased over the order limit, fraudulently placed, or if the items are being purchased just to be resold.
- We reserve the right to cancel all orders and restrict future purchases for any individual at any time for those reasons.
Do you ship internationally?
- Yes, we ship everywhere.
What is your shipping policy?
- You can find our shipping policy here.
What do I do if I never received my order?
- Please contact the shipper to perform an investigation into your missing package. Once they come back with any information, if the issue is not resolved, please contact us and we will do what we can for you!